semanticstore.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on semanticstore.com?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has been shipped, we will refund the entire amount.
If the cancellation is after your product has been shipped:
- semanticstore.com intimates the customer on the email address received at the time of the order regarding the shipment status of the order. Once the shipment is made, we do not have the ability to call back shipments, mid-way. Kindly refuse the package at the time of delivery. Once we receive the package from our courier partner, we will initiate a refund as per our refund policy, the amount received by us for the order less shipping charges.
Refunds will be initiated in the same form that the payment is received within 10 working days from the date of cancellation of order. For COD orders, however, our team will approach you to find out your preferred form of refund (Bank Transfer/Google Pay/PayTM/PhonePe)
Refunds are initiated within 48 hours of receiving the package in our warehouse and may take 3-5 days to show in your account.
In case of complaints regarding products, please let us know & we’ll help you regarding the same.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Please get in touch with us at email@example.com.
If you find out that the product is damaged upon opening the package, please click photographs of the package, the holistic product and the part where damage is visible and please get in touch with us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand-new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Returns will be accepted only if initiated within 7 days from the date of delivery.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz: